Omni One
Omni One
The Complete VR System
Omni One Core
Built for PC VR
Accessories
Gear & Parts
Omni Arena
Compete in Multiplayer VR
Locations
Find an Omni Arena
Leaderboard
Track Top Player Scores
Omni Arena
Turnkey VR for Venues
Omni One Enterprise
VR Treadmill for Business
Omni One Education
Classroom-Ready Learning
Virtual Terrain Walk
Military & Defense Planning
Omni One Game Store
Explore and Download Games
Omni One x PC VR
Compatible SteamVR Titles
Omni Online
Premium Subscription
Omni One
Omni Arena
Enterprise
Games
Omni One
Omni One
The Complete VR System
Omni One Core
Built for PC VR
Accessories
Gear & Parts
Omni Arena
Omni Arena
Compete in Multiplayer VR
Locations
Find an Omni Arena
Leaderboard
Track Top Player Scores
Enterprise
Omni Arena
Turnkey VR for Venues
Omni One Enterprise
VR Treadmill for Business
Omni One Education
Classroom-Ready Learning
Virtual Terrain Walk
Military & Defense Planning
Games
Omni One Game Store
Explore and Download Games
Omni One x PC VR
Compatible SteamVR Titles
Omni Online
Premium Subscription
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Omni One

Extended Warranty

Extended Protection

The Omni One Extended Warranty protects your investment by replacing the standard 1-year limited warranty with comprehensive coverage for 3 full years.

More Coverage

Full coverage of breakdowns due to accidental damage or defects.

Genuine Parts

Genuine OEM replacement parts to maintain system performance.

No Deductibles

Receive full warranty service without any additional fees or shipping costs.

Guaranteed Peace of Mind

Guaranteed Peace of Mind

With the Extended Warranty, you can protect your Omni One against unexpected breakdowns and accidents, ensuring continued play and performance. Rely on our U.S.-based support team and genuine replacement parts to keep your system in peak condition without deductibles. The Omni One Extended Warranty offers peace of mind for years to come.
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How to request service

How to request service

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Contact Us
Email help@virtuix.com with your request.
Provide Information
Provide your proof of purchase, serial number, warranty number, images of the issue, and a description.
Get Support
Our in-house, dedicated support team typically responds within 24 hours.
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FAQ

What does it cover?

Mechanical or electrical breakdowns, accidental damage (like drops or spills), and power surge failures.

How do I request service?

Simply email help@virtuix.com with your proof of purchase, serial number, images of the issue, and a description. Our U.S.-based support team typically responds within 24 hours.

Is the warranty transferable if I sell my Omni One?

Yes! The original owner can transfer the warranty once. The new owner must provide proof of purchase and the original warranty confirmation.

Can I buy the Extended Warranty if I already own my Omni One?

Yes, as long as your Omni One was delivered within the last 30 days. Please contact our customer support at help@virtuix.com.

Does it cover moving my Omni One to a new location?

Yes, within the continental United States, as long as the device isn’t damaged during the move. International coverage is not included.

Are there limits on claims or deductibles?

No! There’s no deductible and no limit on the number of claims, as long as you don’t exceed the maximum liability outlined in the warranty.

When does the Extended Warranty begin?

It starts on the day your Omni One or Omni One Core is delivered.

Do I need to register the warranty?

No registration is needed, your coverage is automatically active. You’ll receive a confirmation email with the Terms & Conditions. Keep this email and your receipt for future reference.

Read Warranty Terms and Conditions